Leadership
Joe Hyman
President & CEO
Joe Hyman, Founder, President and CEO of VIZERGY, is an experienced entrepreneur with an extensive background in sales, marketing and management an over 18 years of hospitality experience. Joe started VIZERGY®, formerly SECURE-RES, in 1998 which now touts over a billion dollars in direct bookings for his hospitality clients. Recognized as one of HSMAI's Top 25 Most Extraordinary Minds in Sales and Marketing, he has lead the company recognized by Florida’s 50 Fastest Growing Private Companies 4 times and most recently Inc 500/5000 Fastest Growing Private Companies in America in 2011. Joe’s leadership style is customer and employee focused with a single mission – make every client a success story. Joe attended the University of Florida, is a dynamic speaker on all forms of digital marketing, and provides one-on-one consults to top property managers. He is an active participant in many social, charitable and business organizations, including HSMAI’s Digital Marketing Board, Luxury Real Estate Network, Homes of Life, Luxury Hotels, and “BIG” CEO’s.
Mike Murray
COO
VIZERGY’s COO, Mike Murray has over 20 years experience in the hospitality industry. He has a history of transforming business units and restructuring operations with profitable results. Since joining VIZERGY, he has redefined operational services, business planning and processes, and our CMS platform. He leads corporate strategic planning and initiatives to support our ever-growing base of hotel, resort and management groups. Mike received his Bachelor’s of Science degree from Florida State University where he studied Hospitality Administration.
Steve Million
CTO
VIZERGY’s Chief Technology Officer and Co-Founder, Steve Million oversees the IT department and is responsible for overall IT systems, including hosting, performance of VIZERGY proprietary applications, and reporting platforms. He works to create IT systems and software for client use and ensures all applications are running at peak efficiency. With over twelve years of experience developing software and IT systems for the hospitality industry, including designing and developing the SECURE-RES reservation system, he continues to concentrate his focus on IT systems design and implementation, as well as software design and development. Prior to helping found VIZERGY, Steve worked for Johnson and Johnson and DePuy Orthopedics. Steve studied Computer Science and Biology at Florida State University.
Susan Hart
VP of Operations & Finance
Susan Hart brings more than twenty years of financial and management experience to her leadership role at VIZERGY. As VP of Operations and Finance, Susan is responsible for management and oversight of the firm's financial information systems, human-resources, client-reporting platforms and accounting systems. Her strong financial and strategic planning experience lend to her remarkable performance as part of the VIZERGY team. Before joining VIZERGY, Susan served in a wide range of positions, including operations and integration management for several specialty retailers, and as a consultant for a leading IT-management company catering to retailers and distributors. A Certified Public Accountant, Susan received her MBA from the Georgia Institute of Technology and a BBA in accounting from Florida Atlantic University.
Robert Arnold
VP of Sales
VIZERGY’s VP of Sales, Robert Arnold brings more than ten years experience in the hotel industry and twelve years experience in e-commerce and Internet marketing to VIZERGY. He leads the sales teams and oversees the strategic growth of VIZERGY’s client base maximizing e-commerce performance for prominent property management groups and hotels and resorts. Prior to joining VIZERGY, Robert held senior leadership positions with TravelCLICK where he was in charge of several regional sales teams and for managing corporate client portfolios, for major North American hotel brands. Most recently, Robert worked as Vice President, Worldwide Sales for TIG Global, where he was able to focus on business development with property management companies and significant asset management groups, all while restructuring the sales organization. Additionally, Robert has held several senior Sales, Marketing, and Operations positions with notable hotel groups, including Wyndham Hotels and Resorts, Patriot American, and Homestead Village/Security Capital Group. He has been a frequent featured speaker at industry and educational organizations, including HSMAI, Meeting Planners International, and Boston University School of Hotel Administration.
Nikki Hudson
Corporate Director of Sales
Nikki Hudson, VIZERGY’s Corporate Director of Sales, is a passionate leader, trainer, and customer service advocate with a history of experience in sales, marketing, and revenue management in hospitality and online marketing. She is responsible for business development growth with a focus on hotel management groups and brand relationships. After 23 years in the hospitality industry, Nikki puts her extensive sales experience to work by contributing to the overall development, management, and execution of top line strategies and performance within the Sales department. Prior to joining VIZERGY in 2005, Nikki most recently worked as the Director of Sales & Marketing with Omni Hotels, as well as stints with Marriott, Wyndham, and Hilton brands.
Lisa Klueppel
Director, Online Acquisition Marketing
Lisa Klueppel, Director of Online Acquisition Marketing, currently manages the paid search, natural search, and copy teams at VIZERGY. She leads company efforts in integrating new web-based technologies and evolving media platforms into our portfolio of marketing solutions. With an extensive background in online marketing, Lisa serves as a thought leader on digital marketing, advertising trends, and travel consumer behaviors. Prior to joining VIZERGY, Lisa worked for Google’s Direct Sales Organization, an elite sales team servicing Fortune 500 companies. Her client roster at Google included companies like Chevron, FedEx, Caterpillar, and 3M. After being promoted to a YouTube Display advertising post, her achievements included launching the monetization of YouTube France, managing multi-million dollar campaigns for clients like Coca-Cola and Evian, as well as overseeing $3.5 million of quarterly display revenue. Lisa holds a Master’s degree from Indiana University – Bloomington.
Phil Faircloth
Director, Client Marketing Services
Philip Faircloth, Director of Client Marketing Services, brings 17 years of hotel industry and information technology experience to the VIZERGY team. He currently leads the Client Marketing Services and Customer Service teams, ensuring our clients receive superior service and support throughout all stages of their relationship with VIZERGY. Before he began working with VIZERGY five years ago, Phil worked in operations and sales at IHG and Starwood, as well as a stint with IT industry leader, GartnerGroup. His combined work experience gives him a unique understanding of both hotels and IT and contributes to his excellent understanding of client needs and expectations. He takes pride in providing strong leadership and management for a team of Account Executives, Account Managers, and Account Coordinators who support VIZERGY’s clients’ website development and Internet marketing programs.
Susan Powell
Director, Corporate Marketing
Susan Powell, Director of Corporate Marketing, brings 12 years of advertising and marketing experience to her leadership role at VIZERGY. Susan is responsible for overall marketing efforts for VIZERGY, including brand management, strategic planning, advertising, public relations, communication planning, new product introductions, and customer research initiatives. Prior to joining VIZERGY, Susan worked for Florida’s largest independent ad agency leading the strategic direction and management of a variety of national and local accounts such as Zaxby’s, Johnson & Johnson ACUVUE Brand, Bank of America, and Cornerstone Regional Development. Susan holds an MBA degree from Jacksonville University and a BS degree in Communications from Florida State University. She is also an adjunct professor at Florida State College at Jacksonville teaching business and management courses.
Chris Bultman
Creative Director
Chris Bultman, Creative Director at VIZERGY, has made a dynamic impact on Vizergy since first joining as Creative Manager in 2004, where he was in charge of VIZERGY's team of talented designers, copywriters, and quality assurance specialists. During his tenure as manager, the team received 12 prestigious Adrian Awards presented by HSMAI. Currently responsible for the creative output of Vizergy, his oversight of the creative team continues to increase the quality and push the barriers of what is possible in the kind of design that is innovative, beautiful, easy-to-navigate and always-directive toward the bottom line—increasing bookings for hotels. Chris, with his enthusiasm and dedication, is also Product Champion for all design and design-related products from VIZERGY, forever searching for new and exciting ways to help clients stay ahead of the online marketing curve and keep at the cutting-edge of competitiveness in their field.
Addams England
Director, Information Systems
Addams England, Director of Information Systems, joined VIZERGY in 2006 and leads the development of software applications. Addams and his team continually work to innovate and ensure that VIZERGY’s applications are cutting-edge. He coordinated the development of the Web World Publishing system, the Secure-Res Booking Engine, My Web World, and the reporting platform. He has more than 10 years of experience with Microsoft technologies, including .NET programming and SQL Server databases, as well as experience with Microsoft data warehousing technologies and the Salesforce.com CRM platform. Addams holds a Master’s degree in Computer and Information Sciences from the University of North Florida and a Bachelor’s degree in Computer Information Systems from Jacksonville University. He also holds several Microsoft certifications, including Microsoft Certified IT Professional – Database Administrator, Microsoft Certified Professional Developer, and Microsoft Certified Technology Specialist.
