Joseph R. Hyman Founder and CEO
Since he established the company in 1998, Joe Hyman has led the remarkable growth of VIZERGY® as it has evolved from a software company into a comprehensive Internet marketing-services firm exclusively for hotels and resorts. With a broad and rich background in the online-travel industry, Joe provides experienced leadership in the disciplines of building website traffic and brand development.
Joe’s long background in sales, marketing and operations development have given him the skills and tools needed to create scalable organizations with highly acclaimed success.
Of the company’s founding, Joe said, “We recognized a need among hotels and resorts that was not being met. That need was to promote a hotel’s individual property website, to allow the Internet shopper to book directly without paying excessive distribution costs, and supply deeply discounted rates to third-party merchant sites.”
Under Joe’s leadership, the company was a pioneer in the Internet hospitality-marketing field, creating effective solutions and reservation tools combined with the highest levels of personalized service.
Before establishing VIZERGY, Joe operated an independent company that represented Johnson & Johnson and Depuy Orthopedics. In that capacity, he promoted more than 15,000 surgical products in addition to providing technical expertise to surgeons; organizing local educational programs; and forecasting, planning and developing sales strategies.
Joe’s combined experience in marketing and technology has given him the insights to transform the former SECURE-RES into VIZERGY, the leader in Internet marketing services for the hospitality industry.
Steve Million Chief Technology Officer
As leader of the programming and technical-development teams for VIZERGY, Steve is responsible for constantly upgrading and enhancing the advanced, sophisticated programs and services we offer our clients. His work assures clients that they are benefiting from the most flexible, up-to-date technology available to help them maximize revenue and profitability while minimizing costs.
Before joining VIZERGY, Steve managed sales and administrative support for sixteen outside sales representatives of a major medical-sales office in Tampa. He also maintained and executed all corporate-budget objectives and coordinated the technology implementation for the company’s satellite offices. The instrument-tracking program he wrote for the company remains in use today.
Mike Murray Chief Operations Officer
A twenty-year veteran of the hospitality industry, Mike directs VIZERGY’s overall operations, including customer service, administrative support and the financial department. Since joining the company, he has redefined operational services, incorporating project-management and best-practices principles into our daily operations. An active contributor to the management team’s strategic-planning initiatives, Mike has reshaped the company’s delivery process, client-reporting platform and accounting systems.
Mike is an alumnus of Florida State University and throughout his long hospitality-industry career has held a wide variety of roles in both independent and publicly held companies throughout the nation.
Susan Hart Vice President of Operations and Finance
Susan brings more than twenty years of experience in financial management to her leadership role at VIZERGY. Over the course of her career, she has served in a wide range of positions, including operations and integration management for several specialty retailers. She has also served as a member of a consulting firm providing IT-management services to retailers and distributors.
As Controller for VIZERGY, Susan is responsible for the firm’s financial information systems, human-resource management and for supporting business-systems designs. She brings a wide range of skills and experience to the VIZERGY team.
A Certified Public Accountant, Susan received an MBA degree from the Georgia Institute of Technology and a Bachelor of Science degree in accounting from Florida Atlantic University.
Kristi Wilder Director, Operations
Kristi Wilder has worked for VIZERGY almost since its inception, establishing herself in the industry for the past eight years. Once an office manager, she worked her way up through the ranks, holding several different positions before being named director of operations.
Prior to managing VIZERGY’s daily operations, Kristi managed over 35 accounts as an account manager, including many top clients. Bed & Breakfasts of Savannah and Royale Parc Suites, two of her accounts, earned VIZERGY Adrian Awards for Web site design. She has also been the project manager of numerous Web site designs and re-designs that resulted in significant revenue increases for clients. Additionally, she has helped develop and implement various daily procedures for the company and trained new employees on internal systems and VIZERGY product and service offerings.
Kristi’s combination of management experience and tenure with different capacities at the company make her a valuable member of VIZERGY’s dynamic team.
Nikki Hudson Corporate Director of Sales
Nikki Hudson has been with VIZERGY for four years and brings 17 years of sales and marketing experience in the hotel industry, including stints at Marriott, Wyndham and Omni, to her role of corporate director of sales.
Nikki is responsible for training, unifying and managing the sales department. She also manages marketing overviews, the company’s Salesforce database and matrix management. She spends much of her time planning and conducting marketing research for current and future competitive trends, while developing and implementing the new sales hire orientation process, sales policies and procedures.
Prior to VIZERGY, Nikki was director of sales and marketing for the Omni hotel in Jacksonville, FL. In addition, she served as director of sales at a Marriott hotel in Chicago, where she oversaw the property’s conversion from a Hyatt. Her career has enabled her see an array of hotels and live in various cities from Seattle to Jacksonville, which gives her a unique understanding of the industry.
What Nikki loves most about the business, is the opportunity for meaningful connection with people. She has consistently found herself in the role of trainer and salesperson for most of her life. Most recently, Nikki was chosen to serve on the Hospitality Sales and Marketing Association International’s Resort Marketing Advisory Board for 2010 and 2011.
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